Return & Refund Policy

Effective Date: [Date]

1. Returns We accept returns within [7] days of delivery. To be eligible, items must be:

• Unused and in original condition
• In original packaging with all tags attached
• Accompanied by proof of purchase

2. Non-Returnable Items The following items cannot be returned:

• Custom or personalized jewelry
• Items marked as final sale
• Gift cards

3. How to Initiate a Return To start a return, contact us at [esanjewelmart@gmail.com] with your order number and reason for return. We'll respond within 2 business days with instructions.

4. Refunds Once we receive and inspect your return:

• Approved refunds will be processed within 5–7 business days
• Refunds will be credited to your original payment method
• Shipping charges are non-refundable

5. Exchanges We offer exchanges for damaged or defective items. Contact us within [2] days of delivery with photos of the issue.

6. Damaged or Wrong Items If you received a damaged or incorrect item, please contact us immediately at [esanjewelmart@gmail.com] with photos. We'll arrange a replacement or full refund at no extra cost.

7. Shipping Costs for Returns

• If the return is due to our error, we'll cover return shipping
• Otherwise, return shipping costs are the customer's responsibility

8. Contact Us 📧 [esanjewelmart@gmail.com] 📍 [359/b, natesan nagar, virugambakkam, chennai-92] 📞 [9150454219]